Bhubaneswar: Indigo Airways has been criticised for allegedly failing to offer a wheelchair to Sanatan Rath, an 83-year-old lady, at Delhi Airport. The incident occurred on March 5, when Rath was travelling from Bhubaneswar to Delhi on Indigo flight 6E 5061. Dr Bishnu Prasad Panigrahi, an X consumer, alleged that Indigo Airways failed to offer a wheelchair to his 83-year-old mother-in-law at Delhi Airport.
Panigrahi, Rath’s son-in-law, took to social media to specific his outrage, accusing the airline of not being “customer-friendly.” He claimed that regardless of requesting a wheelchair whereas reserving, the airline failed to offer one, forcing Rath to stroll to their car exterior the airport.
“Indigo flight 6E 5061 Bhubaneswar to Delhi on fifth March, Mrs Susama Rath 83 yrs spouse of Late Prof (Dr) Sanatan Rath, my mom in regulation, had requested for wheel chair whereas reserving. Sadly, the haughty Indigo didn’t assist her with a wheelchair when she landed in Delhi, ” Panigrahi wrote on X.
“She needed to stroll all of the out to our car. Air India and Indigo now have a monopoly, they’re now not buyer pleasant. At the least for senior residents, some empathy must be seen. Shameful angle,” he added.
Indigo Airways responded to the publish, stating {that a} wheelchair have to be pre-booked 48 hours earlier than departure. Nevertheless, they acknowledged that no wheelchair was added to Rath’s reserving. “Dr Panigrahi, we would like to increase our deepest gratitude for permitting us to handle this on the decision. As mentioned, a wheelchair must be pre-booked a minimum of 48 hrs previous to the departure; nevertheless, no wheelchair was added to the reserving,” it stated in a publish on X.
The airline apologized for the inconvenience and warranted that they’ve added a wheelchair for Rath’s future journey. Additionally they supplied to make sure a clean expertise for her in Delhi and Bhubaneswar. “Additional, we would like to substantiate that we have now added a wheelchair for at this time’s journey & we are going to guarantee a clean expertise for Ms Rath in Delhi in addition to in Bhubaneshwar. Please be happy to DM us for any additional help,” it added.
This comes days after Parul Kanwar stated that her 82-year-old grandmother was injured at Delhi Airport after Air India allegedly failed to offer a pre-booked wheelchair, inflicting her to stroll earlier than collapsing. In a publish on X, Parul Kanwar accused the airline of “negligence, and defined how her grandmother, the widow of a adorned lieutenant common, confronted hardships even after reserving a wheelchair prematurely.
“For our journey again from Delhi to Bangalore on 4th March 2025, we booked a wheelchair for my 82-year-old grandmother effectively in advance–confirmed by the airline. Upon reaching the airport, she was not allotted one,” Parul wrote on X.
“With no different possibility, this previous woman slowly made her approach throughout three parking lanes at T3 New Delhi, on foot with help from a member of the family. She managed to enter the airport on foot; nonetheless, no wheelchair or help was supplied, she added.
