Samsung introduced a brand new programme on Wednesday that can concentrate on information sharing of its superior smartphone repairing expertise to its service centres positioned globally. As part of the programme, the South Korean tech large is sending firm specialists to completely different international locations to show new expertise in the case of repairing units. Final month, the tech large despatched an teacher specialising in Galaxy smartphones to India to assist the workers be taught these strategies. Sooner or later, the corporate additionally plans to develop this experience to sensible TVs as properly.
Samsung Declares New Programme to Enhance Smartphone Repairability
In a press launch on its Korean newsroom website, the corporate introduced the brand new initiative and stated (translated from Korean), “Samsung Electronics Service is spreading its world-class service capabilities abroad[..]Samsung Electronics Service started working the ‘Home Service Consultants Abroad Dispatch’ program as an everyday program this yr.”
The programme addresses the disparity in restore service high quality in South Korea in comparison with the remainder of the world. The corporate says these international service capabilities will concentrate on repairs in addition to buyer consultations to enhance the expertise of customers.
As part of the programme, the tech large dispatched a “Galaxy service skilled teacher” to Samsung Electronics India. The trainer visited eight main service centres within the nation and shared his experience with the groups working there.
The trainer’s foremost focus was on transferring the information of single-piece restore to India’s cellular display restore centre (MSRC). This specific service centre is the nation’s largest hub for smartphone show single-piece restore.
Highlighting the method, Samsung stated, “Show unit restore is a sophisticated restore methodology that disassembles the show unit, body, battery, and many others. and replaces solely the required components. Excessive-level technical expertise and specialised gear are important for show unit restore.” Comparable headway has been made in quite a few different international locations.
Samsung can also be planning to extend the main target of the programme from simply smartphones to different units as properly. The corporate is ready to ship a house equipment and TV service specialist teacher to the Philippines subsequent month to show the native staff the know-how of AI house home equipment.
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