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Mar 20, 2025 08:35 PM IST
Lisa Ray claimed that the airline had declined the waiver for her unwell father after she needed to cancel the scheduled journey. This is what the airline responded.
Actor Lisa Ray had posted on her X (previously Twitter) account on Wednesday to name out Air India for denying the medical waiver for her ailing father. Now a day later, the airline service has come out with a response, saying that the actor’s claims are ‘unfounded’. The assertion additionally famous that Lisa failed to choose a number of the options which have been offered to her after the cancellation. (Additionally learn: Lisa Ray slams airline for denying waiver after cancelling her 92-year-old father’s journey: ‘The place is the empathy?’)
Air India’s assertion
In a press release, an Air India Spokesperson stated, “Whereas absolutely empathising with the passenger, we want to put forth the next clarifications:
• The declare that Air India didn’t show empathy for her unwell father is unfounded, because the passenger herself talked about that she is booked to fly Air India together with two different co-passengers that doesn’t embrace her father, whose medical paperwork she has submitted.
• The passenger had bought the ticket from a journey agent and had first reached out to the journey agent, and to not Air India.
• After the passenger raised the matter to Air India, the Air India group reached out to her and, as an exception, provided options that included a free date change or a one-year interval to utilise the tickets for future journey. She declined the supply and requested for a full refund of her ticket, as an alternative.
We urge the media to restrain itself from maligning the popularity of the airline with out corroborating info. Air India flies tens of millions of passengers and such deceptive information stories belie the airline’s resolve to buyer centricity and empathy.”
In her X put up, Lisa had stated, “Right here we go once more @airindia My father is 92, unwell and I’ve to cancel journey attributable to his ailing situation. Submitted medical doctors letter and the waiver was denied? How is that potential? The place is the empathy from an airline that’s claiming to care about passengers???” She acquired a response from the X account of Air India, after which she submitted a screenshot of the medical emergency.
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