Confronted with a grievance that the non-availability of a pre-booked wheelchair resulted within the fall of an aged girl passenger on the Delhi airport, Air India on Saturday stated wheelchair or help was not denied to the passenger at any time limit and that first help was given instantly.
The incident occurred on March four on the Delhi airport, and the passenger later boarded the flight to Bengaluru.
In a put up on X, the granddaughter of the 82-year-old passenger stated her grandmother was handled poorly by the airline and claimed that she was not allotted a wheelchair for nearly an hour.
As per the put up on March 7, the passenger managed to enter the airport on foot, however nonetheless, no wheelchair or help was offered, and she or he suffered a fall.
Issuing an in depth assertion after investigating the incident, Air India on Saturday (March 8) stated the relations accompanying the passenger had reported on the PRM (Particular person with Decreased Mobility) desk situated close to Air India’s ticketing workplace lower than 90 minutes earlier than the scheduled time of departure to request a wheelchair.
“As a result of unprecedented peak demand at that hour, a wheelchair couldn’t be made accessible throughout the 15 minutes that the passenger’s kinfolk spent ready for it,” the airline stated, including that the claims of getting waited for an hour for the wheelchair are baseless.
The granddaughter additionally talked about within the put up that complaints had been lodged with the aviation regulator DGCA and Air India and are awaiting motion.
In line with Air India, at no level was the wheelchair or any help denied to the passenger, and the airline’s workers cooperated with the friends all through their journey.
“On their very own accord, the passenger determined to stroll together with these accompanying her. She sadly suffered a fall within the airport premises,” the assertion stated.
The airline additionally talked about that Delhi airport officers and the airport physician on responsibility instantly attended to her and administered first help.
Elaborating additional, Air India famous that the airport physician’s supply for added medical consideration was not accepted, and the relations insisted on persevering with their journey to Bengaluru.
Whereas noting that, as requested by the relations, its workers escorted the passenger for additional medical consideration on the Bengaluru airport premises, the airline additionally stated it has reached out to the passenger’s household.
