Chandigarh Sensible Metropolis Restricted (CSCL) has taken one other step to facilitate citizen centric providers within the territory. CSCL chief govt officer Anindita Mitra launched the interactive chat-based interface named ‘Birbal’ that merged all main citizen providers supplied by Chandigarh administration and municipal company into one seamless platform to supply environment friendly and user-friendly citizen providers. The progressive synthetic intelligence-driven chatbot is certain to supply hassle-free providers.
“BIRBAL reaffirms the town’s dedication to leveraging expertise to create seamless experiences for residents. Its major goal is to supply correct info and information residents towards the suitable assets. By way of BIRBAL, residents may have entry to complete info on the main providers provided by the UT administration and MC, making it a one-stop platform for info dissemination and grievance redressal,” stated Mitra.
The chatbot can tackle points, together with criticism administration, citizen providers, public transport providers, on-line fee providers, certificates/varieties, well being, options, MC funds, property particulars and hearth security certificates, amongst different services.
Mitra added that residents can work together with BIRBAL utilizing key phrases, predefined questions and voice instructions. The AI chatbot incorporates options, reminiscent of voice help, stay agent assist and AI-based response updates, stated the CEO.
She additional stated BIRBAL allows residents to supply options and suggestions on to all providers in Chandigarh, fostering steady enchancment and updates. In instances, the Chatbot can’t tackle particular queries, a stay chat choice is on the market for residents to have interaction with devoted assist operators who will promptly present correct info.
The CEO stated accessible by means of the official CSCL web site and Im Chandigarh cellular app, BIRBAL has already gained vital consideration throughout its beta testing part. Over 12,434 customers engaged with the bot, leading to roughly 32,000 messages exchanged.
This progressive platform will present metropolis residents quick access to info and immediate help, making their lives extra handy, she added. This AI Digital Assistant is developed utilizing CoRover.ai, a Generative AI powered Conversational AI platform.
