Mumbai: Hundreds of IndiGo passengers confronted a tricky time on Saturday because the airline confronted system outage for greater than seven hours resulting in lengthy queues, longer ready time for check-ins and baggage drop course of at airports.
Passengers shared photos of crowds at airports and handwritten boarding passes.
At a little bit previous 1800 hours, the airline mentioned whereas airport programs are up and working, it might take some time to realize full normalcy.
The programs of the nation’s largest airline, which operates greater than 2,000 flights day by day, began going through slowdown within the morning.
Hundreds of IndiGo passengers throughout airports needed to await lengthy at check-in counters for his or her flights on Saturday resulting from glitches within the airline’s system.
Airports sources mentioned the system glitch impacted numerous providers of the airline, together with on-line ticket bookings, net and counter checking-in course of, issuance of boarding passes, and dropping of bags at airport counters.
The system slowdown was reported round 1115 hours on the Mumbai airport, the sources mentioned.
There have been serpentine queues of IndiGo passengers at numerous airports.
Many IndiGo passengers took to social media to complain concerning the issues and a few of them claimed they missed their flights additionally.
“Our airport programs are up and working, and our airport providers have eased out successfully. Nonetheless, we kindly ask in your understanding as we work to revive our different functions,” IndiGo mentioned in a put up on X at 1802 hours on Saturday.
Hundreds of passengers had been impacted by the system points.
In one other put up on X throughout the day, the airline had mentioned the choice to make a reserving or net check-in is quickly unavailable as a result of ongoing system outage.
At 1344 hours, IndiGo mentioned it was experiencing a short lived system slowdown throughout its community, affecting the web site and reserving system.
“In consequence, prospects could face elevated wait instances, together with slower check-ins and longer queues at airports,” it mentioned.
An IndiGo passenger claimed the system points began from 0800 hours.
“Do you might have any clue how many individuals missed their flights? Have any take care of different’s issues? This seems extra like a railway station and never an airport!,” the passenger mentioned in a put up on X.
One other passenger complained that net check-in was not occurring for round eight hours.