The 19-year-old in a social media publish shared that she arrived 25 minutes earlier than the departure time however was not allowed to board the flight. Together with that Shafali additionally talked about that the airline employees additionally didn’t deal with her properly.
“Delhi to Varanasi: I got here 25 minutes earlier than the departure time and we requested rather a lot, nonetheless I used to be denied entry. The employees’s behaviour was very impolite. #indigo this wasn’t expertise,” Shafali wrote.
Nonetheless, there have been combined reactions on social media over the controversy as customers identified that Shafali was late and the airline solely adopted the principles.
“Boarding begins 25 minutes earlier than departure. U had been late & @IndiGo6E simply adopted the principles,” a consumer wrote.
“In the event you had been on the aircraft and another person got here in late and brought on a delayed departure then you definitely would’ve nonetheless complained about indigo for his or her lack of punctuality. Study to respect everybody’s time,” wrote one other consumer.
“Their employees is like that solely in any respect airports. They should be taught customer support and help. The way in which the behaves like govt financial institution workers in 90s,” replied one other consumer.
“I hope you perceive that airways additionally has to place your baggage into the bags compartment and prep the aircraft for takeoff. Additionally aircraft has to pushback, taxi and attain the brink of runway at departure time. 25 minutes just isn’t sufficient. That’s why frequent individuals attain 2 hours earlier than,” wrote one other consumer.