Microsoft is testing a brand new synthetic intelligence (AI) chatbot for its Xbox platform. On Monday, the corporate introduced the AI-powered Help Digital Agent which is geared toward helping gamers of the gaming console with support-related points. The rumours concerning the chatbot first began rising in April, and now the corporate has formally launched the AI bot in preview mode. At present, it is just accessible to Xbox Insiders residing within the US with English set as the popular language.
Microsoft Releases AI-Powered Chatbot for Xbox
In a newsroom submit, Microsoft detailed its AI chatbot dubbed Help Digital Agent. It’s a new characteristic out there on the help web site of Xbox. Whereas the AI chatbot can have fluent pure language dialog, it’s specialised to help gamers with support-related points.
The AI chatbot has been rolled out to the US-based members of the Xbox Insider Programme who’ve signed up for the experimental updates. Microsoft stated eligible customers will start seeing the chatbot on the “Contact us” web page on the platform’s help web page after signing into their account.
Xbox’s AI chatbot accepts each textual content and voice as enter and may reply with related data from the gaming platform’s help pages. Customers can even be capable to select between two totally different chatbots by clicking on the ellipsis menu icon. The corporate stated if the Help Digital Agent can not resolve a problem, customers can request to talk with a dwell help agent throughout the firm’s regular hours of operation.
The Verge reported that the chatbot can both seem as an AI character that animates when responding to a question or as a multi-coloured Xbox orb. It’s unclear whether or not Xbox plans so as to add extra chatbot choices for customers or improve its functionality to additionally help customers with their accounts, recreation catalogues, recreation opinions, and extra.
Notably, the AI chatbot solely helps the English language presently. The corporate has additionally requested for suggestions from Xbox Insiders concerning the AI chatbot. Customers can present suggestions straight throughout the chatbot interface by tapping the “thumbs up” or “thumbs down” button on particular person responses. Individually, they will additionally present suggestions by typing their opinion within the textual content discipline that seems after tapping the “Give suggestions” button on the backside of the web page.
